Agiloft  

Redwood City,  CA 
United States
https://www.agiloft.com
  • Booth: 219

3+ million users at organizations ranging from small enterprises to government agencies and Fortune 100 companies depend on Agiloft's top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. Visit www.agiloft.com.

 Press Releases

  • Spend Matters Names Agiloft Among 2017 "50 Providers to Watch" for Procurement Software

    Leading global analysts for the procurement and supply chain sector recognizes Agiloft Contract Management software

    REDWOOD CITY, Calif., May 23, 2017 /PRNewswire/ -- Agiloft, a trusted provider of agile business process automation software, has been named by Spend Matters in its annual "50 Providers to Watch" list for software companies serving procurement and supply chain professionals. The winners were announced today at the Institute for Supply Management Conference held in Orlando, Florida.

    The list recognizes companies listed in the Spend Matters Almanac, and nominations are based on independent interviews and briefings conducted by the organization's analyst team.

    Spend Matters Almanac: 50 Providers to Watch
    Spend Matters Almanac: 50 Providers to Watch

    "It's difficult — and getting even more so — to make Spend Matters' 50/50 lists, and we're thrilled Agiloft made it onto the 2017 Spend Matters 50 to Watch list," said Jason Busch, founder and head of strategy at Spend Matters. "This list is the product of intense, debate, discussion and refinement each year by our analysts. This year saw new coverage areas and increased competition among providers in existing segments. Agiloft earned a deserved spot as one of the procurement providers worth watching in 2017."

    Top-rated by Capterra and PCMag, the Agiloft Contract Management Suite automates the complete contract lifecycle to help streamline approval processes, reduce paperwork and make contract information visible across the enterprise.

    "We've seen great response from procurement professionals to Agiloft's highly customizable contract management application, which has played big role in our recent growth trajectory," said Colin Earl, CEO of Agiloft. "Spend Matters is a respected evaluator of best practices and solutions for procurement and supply chain and being recognized on its '50 Providers to Watch' list will certainly add to our momentum."

    To view Agiloft's listing in the Spend Matters Almanac, please visit: www.spendmatters.com/almanac/agiloft

    About Agiloft  
    Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit https://www.agiloft.com/.

    Contact:   
    Alastar Kerpel  
    Agiloft  
    650-587-8615 ext 741  
    alastar.kerpel@agiloft.com

  • Agiloft Ranks in Top Three on Capterra's Top Contract Management Software List

    Users favor agile solution that works the way they do

    REDWOOD CITY, Calif., May 10, 2017 /PRNewswire/ -- Agiloft, Inc., a leading provider of agile business software announced today that Capterra, a business software review service, has named Agiloft's contract management software one of its three most popular contract management solutions for the third year in a row.  

    Capterra's ranking is based on a combination of total number of customers, active users and online presence. Agiloft emerged as one of the top three contract management solutions from a field of 161 contract management solutions.

    "Our competitive advantage is a platform that's deeply customizable but requires no coding on the part of the customer," said Colin Earl, CEO of Agiloft. "This allows us to deliver a contract management system that is tailored to our clients' exact business processes. No compromises."

    Already popular with Capterra's users, Agiloft has continued to add functionality to streamline the contract management. Improvements this year include:

    • Direct File Edit – Reduces time spent on file uploads by editing files directly without downloading them, using the native Microsoft Word or Excel client.
    • Full Word Document Comparison – Automatically compares and redlines documents, with a full audit trail.
    • PDF File Merge – Generates a single document from multiple PDFs without needing third party software.
    • Dynamic Print Templates – Uses if-then statements to define contract clauses in auto-generated contract drafts.
    • Adobe Sign integration – Executes contracts faster than ever with digital signature capabilities.

    Agiloft Contract Management Suite is built on an agile platform that removes the need for custom coding. When needs change, applications can be reconfigured on the fly, turning agility into a competitive advantage.

    About Agiloft

    Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit https://www.agiloft.com/.

    Media Contact:
    Alastar Kerpel
    Agiloft
    650-587-8615 ext 741
    alastar.kerpel@agiloft.com

  • Agiloft Honored as Gold Stevie® Award Winner in 2017 American Business Awards(SM)

    Stevie winners will be presented with their awards on June 20 in New York

    REDWOOD CITY, Calif., May 3, 2017 /PRNewswire/ -- Agiloft, Inc., a leading provider of agile business software, was named the winner of a Gold Stevie® Award in the New Product or Service of the Year - Software - Platform as a Service category in The 15th Annual American Business Awards.  

    The American Business Awards are the nation's premier business awards program. All organizations operating in the U.S.A. are eligible to submit nominations – public and private, for-profit and non-profit, large and small. Nicknamed the Stevies for the Greek word meaning "crowned," the awards will be presented to winners at a gala ceremony at the Marriott Marquis Hotel in New York on Tuesday, June 20.

    2017 Stevie Gold Winner - American Business Awards
    2017 Stevie Gold Winner - American Business Awards

    More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted for consideration in a wide range of categories, including Startup of the Year, Executive of the Year, Best New Product or Service of the Year, Marketing Campaign of the Year, Live Event of the Year, and App of the Year, among others. Agiloft was nominated for its Platform-as-a-Service that enables code-free development of applications for a range of industries and markets.

    The Agiloft platform's pre-built applications for Contract Management, Service Desk and Customer Support are top-rated products that maximize flexibility and minimize set-up time. For example, the Contract Management app that won PC Magazine's Editor's Choice award was built on the Agiloft platform in under three weeks. The Agiloft application streamlines contract and procurement processes with automated PDF contract creation, flexible document approvals, and integrated e-signature simplifying the entire process reducing workload by up to 50 percent.

    "Agiloft eliminates the need for custom coding," said Colin Earl, CEO of Agiloft. "The result is simple, elegant applications that go live on-time and on-budget, and which can be easily reconfigured as business needs evolve."

    More than 190 professionals worldwide participated in the judging process to select this year's Stevie Award winners.

    "Each year the judges find the quality and variety of the nominations to be greater than the year before. The 2017 competition was intense and every organization that has won should be proud," said Michael Gallagher, president and founder of the Stevie Awards.

    Details about The American Business Awards and the list of 2017 Stevie winners are available at www.StevieAwards.com/ABA.

    For more information or to sign up for a demo of Agiloft Contract Management Suite, please visit https://www.agiloft.com/contract-management.htm.

    About Agiloft

    Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit https://www.agiloft.com/.

    Media Contact: 
    Alastar Kerpel  
    alastar.kerpel@agiloft.com
    650-587-8615 ext. 741

  • Agiloft Integrates with Adobe Sign to Enable Online E-Signature Capabilities

    Leading e-signature features now available in top-rated contract management software

    REDWOOD CITY, Calif., April 19, 2017 /PRNewswire/ -- Agiloft, Inc., a leading provider of agile business software, today announced an integration with Adobe Sign, the leading e-signature solution and key component of Adobe Document Cloud that allows anyone to electronically sign and send documents from any device. Available immediately as part of Agiloft Contract Management Software Suite, the integration makes it possible for businesses to manage the lifecycle of their contracts digitally - from creation through approval and signing.

    "Managing contract versions and approvals was taking up valuable staff time," said Max Henrion, CEO of Lumina, who builds software for creating quantitative decision models.  "We saw Agiloft Contract Management as a way to both accelerate the contract review process and automate audit requirements. Now, with Adobe Sign integration, we can execute contracts faster than ever before."

    Top-rated by Capterra and PCMag, Agiloft's contract management software automates the complete contract lifecycle to help streamline approval processes, reduce paperwork and make contract information visible across the enterprise.  With Adobe Sign integration, legal and contract management professionals can now manage contracts entirely digitally.  

    "Sixty million people rely on Adobe Sign to manage electronic signatures to save time and reduce unnecessary paperwork," said Mangesh Bhandarkar, director of product management, Adobe Document Cloud. "Agiloft complements our ongoing mission to deliver secure, modern, and simple e-signature experiences for the way our customers work and in the applications they work with whenever and wherever they are."  

    Industry Recognition

    • Agiloft Contract Management Suite won PC Magazine Editor's Choice award in 2015 and 2016, and was honored as "the most customizable contract management system on the market."
    • The Agiloft suite of applications are among the most highly rated by users on B2B review sites such as Capterra, TrustRadius and G2 Crowd.

    For more information or to sign up for a demo of Agiloft Contract Management Suite with Adobe Sign, please visit https://www.agiloft.com/contract-management.htm.

    About Agiloft

    Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit http://www.agiloft.com.

    Media Contact:
    Alastar Kerpel
    alastar.kerpel@agiloft.com
    650-587-8615 ext. 741

  • Agiloft Named a Service Desk Champion and Awarded "Best Overall Value" for Fourth Year by Info-Tech Research Group

    Service Desk software recognized as a "full-service solution designed for fast implementation and customization"

    REDWOOD CITY, Calif., April 11, 2017 /PRNewswire/ -- Agiloft, a trusted provider of agile business process automation software, has been ranked for the fourth time as a "Champion" in Info-Tech Research Group's "Mid-Market Service Desk Vendor Landscape" report. Companies appearing in the Champion quadrant of the Vendor Landscape received high scores for most evaluation criteria and are typically industry leaders.

    Agiloft also won the "Best Value for Money" award, ranking first in Info-Tech's Value Index and earning the highest possible Value Score of 100. The Value Index charts each vendor's product offering and business strength relative to its price point.

    "This report reinforces that Agiloft's enterprise service desk is not only highly customizable and fast to deploy, but also the best value on the market," said Colin Earl, CEO of Agiloft. "Too often, enterprises face a choice between customizability and cost. Agiloft breaks the mold by offering a cost-effective solution that meets the needs of organizations in highly-regulated environments and grows as the business scales."

    "Agiloft is a deeply configurable, flexible application," Sandi Conrad, Director, Info-Tech Research Group, states in the report. She continues, "Out-of-the-box features support an immediate service management maturity level use case. Agiloft has expanded the out-of-the-box connectors to include external payment processes and document comparison features."

    "Agiloft has been a critical component of our centralized service desk architecture, supporting 6,000 users in a state agency and higher education environment across 290 locations," said Alan Kurk, CIO Information Technology at Texas A&M AgriLife. "It offers out of the box readiness for a standards based ITIL Service Desk environment. Having worked in top 50 companies, startups, state agencies, and higher education environments, I can see how Agiloft would be a great fit for any organization."

    For organizations seeking an ITIL approach to Service Desk, the report also reveals that Agiloft offers one of the most complete sets of ITIL process capabilities.

    Info-Tech Research Group Vendor Landscape reports recognize outstanding vendors in the technology marketplace. In this report, Info-Tech evaluated the top 13 competitors in the service desk market:  Agiloft, BMC FootPrints and Remedyforce, Freshservice, ManageEngine, Monitor 24-7, Quest KACE, Samanage, Servicenow Express, SysAid, TeamDynamix, TechExcel, and Vivantio. Assessing vendors by the strength of their offering and their strategy for the enterprise, Info-Tech Research Group Vendor Landscapes showcase the contribution of exceptional vendors by category.

    To view Info-Tech Research Group's complete Mid-Market Service Desk Vendor Landscape, visit: https://www.agiloft.com/Info-Tech-Mid-Market-Service-Desk.pdf

    About Agiloft  
    Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's top rated product suites for Contract Management Software, Service Desk, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit https://www.agiloft.com/.

    About Info-Tech Research Group  
    With a paid membership of over 30,000 members worldwide, Info-Tech Research Group (www.infotech.com) is the global leader in providing tactical, practical Information Technology research and analysis. Info-Tech Research Group has an eighteen-year history of delivering quality research and is North America's fastest growing full-service IT analyst firm.

    Contact:   
    Alastar Kerpel
    Agiloft
    650-587-8615 ext. 741
    alastar.kerpel@agiloft.com

  • USAID Adopts Agiloft's FedRAMP Compliant Platform

    Agiloft and eliteBco team up to provide flexible, secure software to federal agency, USAID.

    REDWOOD CITY, Calif., May 17, 2016 /PRNewswire/ -- Agiloft, Inc., a trusted provider of agile business process software, announced today that the U.S. Agency for International Development (USAID) is now live on the Agiloft platform. EliteBco, an Agiloft partner and certified reseller, created the custom demo and manages the project. USAID is a federally funded program, subject to FedRAMP compliance requirements, that works with foreign governments to end poverty and promote democracy. 

    The USAID custom demo was fully prepared to meet the organization's needs in less than a week, even with the additional FedRAMP compliance requirements. Agiloft frequently serves government organizations, such as the U.S. Air Force and NASA. Because the Agiloft platform is able to adapt quickly to complex workflow requests and remains flexible even after extensive configuration, agencies can maintain a low TCO while still meeting strict federal requirements. With code free technology and deep configuration capabilities, Agiloft brings agility to government.

    "We are pleased to formally announce and showcase our FedRAMP compliant, USAID implementation," said Colin Earl, CEO of Agiloft. "EliteBco has worked tirelessly to make this implementation a possibility and we look forward to leveraging the flexibility of Agiloft to expand our FedRAMP opportunities in the future."

    "We're thrilled with the ability of the Agiloft platform and how quickly we were able to configure it to USAIDs specifications," said Luis Baez Black, President of eliteBco. "Our partnership with Agiloft allows us to offer clients fully customized solutions in a matter of days rather than months, while still greatly reducing cost and future maintenance requirements."

    FedRAMP is a strictly monitored compliance program to ensure the security of sensitive government information. Programs subject to FedRAMP standards often struggle to find functional software that is compliant and also works well with their current processes, which makes their search for viable software even more difficult than a normal implementation. Agiloft and eliteBco teamed up to solve this problem and make flexible software a reality for USAID. Agiloft can be deployed on premise or hosted in a FedRAMP compliant and SSAE 16-certified data center. The platform provides configurable software solutions that can meet complex requirements without custom scripts.

    For more information on Agiloft's Partner Program, visit https://www.agiloft.com/partner-programs.htm.

    About Agiloft

    Over 2.5 million users at organizations ranging from small enterprises to U.S. government agencies and Fortune 100 companies depend on Agiloft's innovative applications for Help Desk, Contract Management, Custom Workflow, and more. Agiloft specializes in automating processes that are too complex for competing vendors. Our best practice templates and agile technology ensure rapid deployment and a fully extensible system. For more information, visit https://www.agiloft.com.

    Media Contact: 
    Alastar Kerpel
    650-587-8615 ext. 741

    About eliteBco

    eliteBco is an SBA 8(a) firm that specializes in the following areas of IT and Management Consulting:

    • Business Process Analysis and Automation
    • Data Mining, Reports Design, and Business Intelligence
    • Accounting System Implementation and Support
    • Custom Software Development
    • Document Digitization and Content Management

    Media Contact: 
    Luis A. Baez-Black 
    (202) 838-3014 ext 700

 Products

  • Agile Contract Management Suite
    Winner of Editors' Choice Award by PC Magazine. Use Agiloft's proven Contract Management Suite to automate the complete contract lifecycle, streamline your approval process, and integrate contract information into related business processes....

    • Winner of the PC Magazine Editors' Choice Award and trusted by 3+ million users. Automate, streamline, and integrate your contract management with Agiloft's Contract Management Suite.

    Contracts Made Easy

    Agiloft has everything you need to manage the complete contract lifecycle and integrate contract information into existing business processes. With Agiloft you can easily link contracts with related accounts, vendors, opportunities, tasks, obligations, products, assets, and more. Agiloft is designed to map any business process, from the simplest to most complex, without programming. Start with the award winning, out-of-the-box system and customize with your own templates, workflows, custom fields, and rules. Integrate with customer support, CRM, sales automation, asset management and more.

    Benefits

    • Keep contracts at your fingertips with a centralized repository, a powerful search engine, built-in OCR, and full text search.
    • Reduce costs and increase revenue by managing expirations, preventing unintentional auto renewals, and avoiding missed customer contract renewals.
    • Reduce costs of contract maintenance by automating the contract creation, approval, execution, and renewal processes.
    • Eliminate approval bottlenecks with automatic notifications and one-click email approvals.
    • Gain insight into upcoming contract renewal costs or revenues with configurable budget and forecast reports.
    • Ensure that customers have valid support contracts before receiving service by making contract status visible in support tickets.

    Features

    A robust feature set offers all the power needed for even the most sophisticated contract process and requirements.

    • Automated document assembly includes dynamic print templates, convert to PDF, and PDF merge.
    • Approval workflows automate complex contract approval routing, including sequential, parallel, and conditional approvals.
    • Document versioning and check-in /checkout controls capture changes to documents and store all revisions.
    • Version comparison shows redlined changes for documents.
    • Quick Edit allows record changes on the fly.
    • Time-based notifications, reports, and dashboards provide quick access to data in multiple formats.
    • DocuSign integration adds secure, legal e-signatures, eliminating the time and expense of gathering physical signatures.
    • Email and SMS integration provide active notifications at any time, to all your devices.
    • Granular permission controls provide precise view and edit access by user group, including dynamic filters.
    • Full audit trail and automatic documentation make it easy to meet strict audit and compliance requirements, such as Sarbanes Oxley.
  • Agile ITIL Service Desk Suite
    Winner the Info-Tech Best Overall Value award four years in a row. Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Agile ITIL Service Desk solution....

    • Winner the Info-Tech Best Overall Value award four years in a row and trusted by 3+ million users. Bring agility and control to your IT service operations and deliver exceptional service to customers across the enterprise with Agiloft's Agile ITIL Service Desk solution, certified by Pink Elephant.

    Pre-configured to include processes for Service Requests, Incidents, Problems, Change Requests, Configuration Items, Purchase Requests, and more, Agiloft’s ITIL Service Desk Suite provides everything your organization requires and guarantees success.

    Jump start your service desk

    Implementing a full-blown ITIL Service Desk can be a significant undertaking, and not all companies benefit from implementing the whole package. Our Agile ITIL system dramatically reduces the effort by providing an out-of-the-box, best practice ITIL solution focused on the elements of an ITIL Service Desk that provide the fastest time to value. So you can quickly implement the parts of ITIL that are most relevant to your business and simply turn off the elements that aren't yet needed, maximizing efficiency within the ITIL framework. 

    Whose ITIL?

    Any ITIL service desk should be able to map the complex relationships between assets, people, and several kinds of requests. Many ITIL software vendors offer hard coded systems designed to fit a single purpose, often restricting the flexibility of the organizations they serve. While this may be a valid way of representing the ITIL framework, the intricacies of each configuration depend on a multitude of factors and therefore most companies require a unique ITIL system. It’s best to ensure that you can easily configure the software to reflect the way you want to manage IT services.

    This is where Agiloft shines. Using our adaptive technology, you can quickly and easily make any changes you want to fit the precise needs and preferences of your business. Agiloft was designed with the full range of functionality needed to automate any complex business process, from ITIL to SOX, and from government compliance applications to CRM. The ideas that shape ITIL's best practices are fundamentally interwoven into our product. 

    Utilize our experience

    The goal of ITIL should be to give you a more efficient, robust, and less failure-prone service system. Unfortunately, the reality is that ITIL done poorly results in a lot of burdensome processes that simply slow things down and make more work for your employees. 

    This is where our professional service team comes in. Our customers have repeatedly told us that one of the greatest benefits of choosing our product was the quality of advice and guidance provided by our professional services team.

    We have been assisting customers with IT service management implementations for over ten years, and we have a large store of experience of what works and what doesn't.

    We work with your team to understand your primary goals, then guide your team through the many structural and procedural decisions that must be made. Then we customize the application to implement those decisions. The result: a successful and efficient implementation.

    Benefits 

    • Our team has the proven expertise to help you design a cost effective ITIL implementation that will provide the greatest benefit to your company.
    • Start with a best practice solution that provides you with the full ITIL framework pre-built, and use just what you need. Agiloft is a fully integrated system that is as easy to use out of the box as any ITIL solution can be.
    • Adapts to implement ITIL your way. Agiloft offers a flexible data model that can be rapidly customized to implement the services, relationships, and process flows that are right for your business.
    • Improve service delivery without a huge price tag. With our rapid development platform and experienced team, we can deliver an ITIL based system quickly at an affordable cost.
  • Agile Workflow, Project Management, and BPM
    Improve efficiency, performance, and communication across your organization. Agiloft provides a fully configurable and versatile framework to automate and manage even the most complex task flows and custom business processes. Trusted by 3+ M users....

    • Winner the Info-Tech Best Overall Value award four years in a row and trusted by 3+ million users. Agiloft Project and Task Management is a highly configurable and versatile framework for managing even the most complex workflows, including everything you need to automate and manage your projects and tasks.

    A New Kind of Management 

    Agiloft extends beyond simple project and task management. Enhance your system by integrating with other Agiloft applications, including asset management, change requests, workflow, bug tracking, and more, so you can manage everything on one platform.

    Help your team collaborate effectively to keep your projects on track, on budget, and on time.

    Benefits

    • Improve efficiency and consistency by standardizing frequently executed workflows, such as new employee, partner, or customer onboarding.
    • Keep projects on track with automatic task assignment and alerts for upcoming deadlines, missed milestones, or deliverables.
    • Improve communication among remote teams with a system that can be accessed anytime, anywhere, with multi-language support.
    • Monitor resource allocation with built-in time tracking, customizable task assignment, and linked asset management.
    • Gain actionable insight into project bottlenecks and performance with customizable reports and dashboards.
    • Work efficiently with Quick Edit capabilities that allow you to make record changes on the fly.

    Features

    Agiloft provides the complete package for a comprehensive project and task management solution:

    • The graphical workflow editor controls status and state transitions, and triggers task templates or approval workflow creation according to project type.
    • Task templates can be applied to any project or workflow type. Required, optional, and ad hoc task types are all supported.
    • Email and SMS integration provide active notifications at any time, to all your devices. 
    • Time tracking allows you to track and manage billable and non-billable employee hours and overall project time to easily invoice clients, keeping projects on schedule and within budget.
    • Granular permission controls provide security throughout your organization and allow precise access for individual users.
    • A fully customizable end user interface is available with relevant information organized according to team assignment.
    • Personalized home pages and dashboards allow staff to see all their assigned items, custom views, reports, and searches in one place.
    • A full audit trail captures every change and event to provide a permanent record of sign-offs, delays, and costs. 
  • Agile Customer Support
    Winner the Info-Tech Best Overall Value award four years in a row and trusted by 3+ million users. Consolidate your support operations, reduce response times, and improve customer satisfaction with Agiloft's holistic customer support solution....

    • Winner the Info-Tech Best Overall Value award four years in a row and trusted by 3+ million users. Close tickets faster, minimize interruptions, and deliver exceptional customer service with Agiloft's flexible Customer Support solution.

    A Complete Solution

    Agiloft takes a holistic approach to customer support. By providing an integrated system that holds all relevant customer information, Agiloft gives your support representatives and managers the information they need to resolve issues quickly and accurately and turn your support operation into a profit center.

    Benefits

    • Consolidate your support operation by integrating all customer support functions in a single system.
    • Streamline your operations with configurable case assignment, escalation rules, proactive case monitoring, and automatic notifications.
    • Reduce response times and increase staff efficiency with a dynamic library of standard solutions that technicians can use to resolve cases with one click.
    • Reduce costs by allowing users to help themselves 24/7 with the built-in end-user portal.
    • Work efficiently with Quick Edit capabilities that allow you to make record changes on the fly.
    • Communicate across multiple channels and link any customer interaction with the right support case automatically.
    • Capture tickets from anywhere – by live chat, phone, email, social media, or web form – to enjoy true multichannel support.

    Features

    • Self-service portal provides 24/7 ticket submission, reduces staff time for handling emails and calls, and empowers customers to resolve issues.
    • Integrated live chat is available for real-time communication with support staff, allowing technicians to chat with multiple customers simultaneously.
    • The fully customizable end user interface seamlessly integrates with your website, providing a differentiated set of options for each customer.
    • Escalation rules track SLAs and notify managers when they are needed to resolve urgent or overdue issues.
    • Graphical charts and reports provide insight into turnaround times, staff productivity, and backlogs.
    • Integrated customer surveys allow you to monitor customer satisfaction levels.
    • Full auditability is provided through historical snapshots that display configurable audit logs and the entire record at any point in time.
    • Single sign-on capabilities, provided by LDAP/Active directory, SAML, or Google OAuth, simplify access.
    • APIs for easy integration, such as Web Services, REST API, and External System Adapters enable real-time integration with back-end systems.
  • Agile Internal Help Desk
    Winner the Info-Tech Best Overall Value award four years in a row and trusted by 3+ million users. Close tickets faster than ever, minimize interruptions and deliver exceptional service across the enterprise with Agiloft's flexible Help Desk solution....

    • Winner the Info-Tech Best Overall Value award four years in a row and trusted by 3+ million users. Close tickets faster, minimize interruptions, and deliver exceptional service with Agiloft's flexible Help Desk solution.

    Manage IT Service Your Way

    An efficient help desk increases employee productivity and satisfaction by providing all necessary tools and services in one cohesive system. Whether your help desk is used to report problems or request additional services, you need a system that easily adapts to the changing needs of your employees and business.

    Benefits

    • Close tickets faster with configurable ticket assignment, escalation rules, notifications, and dynamic dashboards.
    • Improve consistency and control with workflow automation that guides technicians through the correct processes.
    • Reduce response times and improve satisfaction with SLA management and escalation rules that alert you of blockages and automatically escalate issues when necessary.
    • Reduce costs by allowing users to help themselves 24/7 with the built-in end-user portal.
    • Gain insight with charts and reports that show turnaround times, staff productivity, overdue issues, and bottlenecks. Measure the progress of your organization toward meeting its goals and SLAs.
    • Work efficiently with Quick Edit capabilities that allow you to make record changes on the fly.

    Features

    • Self-service portal provides 24/7 ticket submission, reduces staff time handling emails and calls, and empowers customers to resolve issues.
    • Automated assignments, based on any criteria, reduces management overhead and routes requests directly to the right team or person.
    • Escalation rules track SLAs and notify managers when they are needed to resolve urgent or overdue issues. 
    • Email and SMS integration provide active notifications at any time, to all your devices.
    • Integrated live chat is available for real-time communication with help desk staff.
    • Standard solutions can be inserted into new tickets with one click.
    • Remote support capabilities with Rescue by LogMeIn and Bomgar integrations provide secure, fast support options.
    • Personalized home pages and dashboards allow support staff to see all their assigned items, custom views, reports, and searches in one place.
    • Single sign-on capabilities, provided by LDAP/Active directory, SAML, or Google OAuth, simplify access.
    • Full auditability is provided by historical snapshots that display configurable audit logs and the entire record at any point in time.

Categories

Categories:
  • Computer Hardware/Software
  • Technology Products/Solutions
    • Loading ...

    :
    :


    Legend
    Available Timeslot
    Scheduled Appointment
    Personal Appointments
    Request
    Blocked Timeslot
    Restricted Timeslot
    Cancelled
    Declined