MAX Call Taking is a 9-1-1 call taking solution designed to give the telecommunicator the tools they need to increase efficiency and minimize distractions. It provides the solid reliability for which Zetron is known in an end-to-end Next-Generation 9-1-1 call handling solution built with scalability and redundancy at it’s core. It offers a full range of features and functionality that are important to Emergency Call Centers (ECC) and employs the latest standards-based IP protocols and IT best practices. The intelligent user interface (UI) is expressly designed to streamline and simplify tasks, reduce distractions and fatigue while improving efficiency. The system comes with built-in interfaces and shared components with other Zetron solutions such as MAX CAD/GIS, MAX Dispatch, and MAX Fire Station Alerting creating an integrated command & control suite.