AGENT511
Emergency issues such as the best way to handle an influx of inbound calls during inclement weather or security threats have led 9-1-1 centers to adopt AGENT511's TEXTBLUE software platform. TEXTBLUE seamlessly answers text calls without the wait for Next-Gen infrastructure. Features such as text back, automated language translation and intelligent text routing alleviate valid concerns about how to best handle various types of calls, including a reliable service for people with disabilities.