Healthcare systems encompass an immense network of complex resources. Coordinating communication between hospitals, care facilities, medical professionals, and auxiliary support services can present some of the most daunting technical challenges of any industry. In addition to managing these logistics, there are ever-present requirements to reduce costs, increase productivity, protect patient confidentiality, and to bridge the gap between the patient and the proper care that they deserve. At Compunetix, we help to increase collaboration capabilities so that patients can have better care at a lower cost.
Video Call Center (VCC) for healthcare is a web-based solution built with dynamic WebRTC technologies. Intended to be utilized as an agent-assisted tool, the Compunetix Video Call Center seamlessly connects patients, doctors, support staff, and more. Its easy-to-use video interface streamlines communication and simplifies the virtual assistance experience for all users. This HIPAA compliant solution enables secure communication with no download or application installation. Patients need only click a secure link to be connected with your offices via internet voice and video.
Compunetix has recently partnered with KIOSK Information Systems to deliver VCC to the healthcare community via touchless, voice-activated digital kiosks. Rather than waiting for help and further constraining limited resources, patients can use a kiosk to get instant, face-to-face virtual assistance. This digital approach to patient care is gaining adoption as a preferred mode of communication as more people opt for the direct connection and convenience that technology provides.
For over 50 years, Compunetix has been providing advanced communications solutions all over the world, building and maintaining a reputation for reliability, customer service, product quality, and technological excellence that others simply cannot match. Compunetix is the leading developer of converged VoIP, voice, video, and data collaboration and conferencing applications for service providers, government, and corporate enterprise markets. Combined with world-class support and innovative professional services, Compunetix delivers the right solution, every time.