whiskerDocs is the leading provider of pet telehealth in North America providing on-demand access to our expert veterinary team 24 hours a day, with over 5 million pets covered by the whiskerDocs system of care. Connecting in under 45 seconds, pet owners are able to receive support for the hundreds of issues that can occur in the life of a pet. Multi-channel access via email, phone, live chat, mobile messaging and video consult allows pet owners to get the help they need from any location via their channel of choice in seconds.
Our patented protocols support quality, validanted guidance that can also be provided through the use of our proprietary SaaS (self-service) tools that are easily integrated into our partners' web and application properties with customized branding, scripting and process flows. Our development and implementation teams are able to help our client partners to create seamless customer journeys by mixing plug and play API integrations with on-demand access to veterinary expertise 24/7/365.
Our integrated service delivery model provides enhanced pet owner engagement, increased program retention, and increased program satisfaction, with over 99% month over month satisfaction rating. And, with over 100,000 interactions to date, our data driven profiles, activity and outcomes analyitics assist our partners in building programs that more closely align with their customer expectations.