For waste-hauling fleets, Rear Load garbage trucks have historically been the “blind spot” of solid-waste collection, with no available technology to automatically gather crucial data for each service stop on rear-load collection routes.
Rear load routes typically operate on relatively thin margins and require maximum efficiency to remain profitable. Challenges such as customer claims that garbage wasn’t picked up, illegal dumping or excessive volume at a stop, overloaded containers, and incorrect or off-book service are frequently encountered. These common examples of real-world problems can significantly impact a hauler’s bottom line and relationships with their customers.
Thankfully, these issues can now be problems of the past thanks to the expansion of 3rd Eye’s Verif-Eye® service verification and asset management module, a groundbreaking advancement custom-tailored for Rear Load Refuse Collection Vehicles. The Verif-Eye for Rear Loaders expansion is the latest innovation within the overall Connected Collections® digital strategy, providing haulers with an improved connection to their fleets, and improving operators’ ability to stay safely focused on their route — Connected Collections handles the rest.
An industry first, this intelligent, patent-pending customer service technology passively collects complete Service Verification information, including bag/volume counts, time spent at each stop, documented exceptions in real-time, and photos/video of the entire service, all without requiring manual action of the operator. Verif-Eye is the first solution that provides rear-load fleets with a single consolidated record of each stop, all within a simple, easy-to-understand dashboard. Everything is right at their fingertips, including optional photo or video documentation of the stop, the volume of waste collected, time taken for pickup, and all associated details of the service.
Before Verif-Eye, when a waste customer reported that their trash was not picked up, haulers often were required to send out another vehicle to service the account. Despite often being the result of blocked or missing containers, without service verification to document the event, costly extra trips were needed to maintain customer satisfaction. Verif-Eye is an excellent tool for haulers that allows them to strengthen relationships with their end-users, as they now have accurate information they can share regarding both service and the conditions surrounding missed service events. It can easily validate missed service events due to blocked or missing containers as the pictures capture the event and time stamps the information for additional validation.
Verif-Eye is part of the much larger ESG Connected Collections comprehensive fleet data strategy that provides a rich stream of data and data-driven options that allow fleet owners to make better decisions faster.
For more information regarding Verif-Eye or Connected Collections, please visit www.3rdeyecam.com or talk to your local 3rd Eye Sales representative.